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Form Monitoring

Set up browser form checks and choose what email receipt proves.

Form Monitoring

MetricPoints submits a recognizable test entry and checks what happens next. Start with the browser result. If the form sends an email, you can also check whether a test message reaches MetricPoints. Set up each important form separately.

What your agency sets up in MetricPoints

  1. Open Site Health → Settings → Monitored forms. Enter the public page URL and choose the form’s platform. Your agency configures which fields the browser fills and safe test values.
  2. Set a success message selector, an expected thank-you page URL, or both. Reaching a thank-you page shows that the browser reached that page; it does not prove email delivery.
  3. If the form already emails a confirmation to the visitor, choose MetricPoints inbox → Visitor reply. MetricPoints puts a fresh test address in the visitor email field. This needs no change to the site’s existing email settings.
  4. If you need to check a copy of the business notification, choose MetricPoints inbox → Lead notification copy and save. Copy the unique address displayed for this form and give it to the person who manages the form. The agency must verify that only test submissions send a copy to that address.
  5. Activate the form, choose Run form check now, and read the browser and email results in the latest proof trail.
Keep real leads private. Never add the MetricPoints address to the ordinary To, Cc, or Bcc fields of a notification that runs for every submission. That would send real visitor messages to MetricPoints. A lead-notification copy needs a separate rule or integration restricted to test submissions. Keep the new copy disabled or unsaved until your agency has configured and verified that rule.

What the site administrator may need to do

If visitor confirmations already work, the site administrator may have nothing to change. If the form has no visitor reply, ask your agency whether to add one; doing so also changes what real visitors receive. For lead-notification copies, the site administrator can locate the form’s email settings, while the agency defines and tests the test-only condition.

Find instructions for your form

Ask whoever manages the form to find its confirmation and notification settings. Your agency can still monitor the browser submission and visitor reply, if one is already sent.

Ask your agency or site administrator whether the site uses WordPress. You can share the public form page URL with them.

Not sure? In the WordPress dashboard, open Plugins → Installed Plugins and look for the form plugin. If you cannot access that page, ask your agency.

Gravity Forms
  1. In WordPress, open Forms → your form → Settings → Notifications.
  2. For a visitor reply, check whether a notification already sends to the visitor’s email field. If your agency approves adding one, choose Add New, set Send To to that email field, write a short acknowledgment, and save.
  3. For a lead copy, give your agency the form’s unique MetricPoints address. Choose Add New to create a separate notification addressed to it. Your agency must set and test Conditional Logic so this notification runs only for tests. Leave the regular admin notification in place.
Gravity Forms notification guide ↗
Contact Form 7
  1. In WordPress, open Contact → Contact Forms → your form → Mail.
  2. Keep the primary Mail message going to the business. For a visitor reply, check Use Mail (2). If your agency approves adding a reply, enable it, set To to the form’s visitor email mail-tag, write a short acknowledgment, and save.
  3. For a lead copy, ask your agency for a test-only integration. Adding a Bcc in Additional Headers on the normal Mail template would copy real submissions.
Contact Form 7 mail guide ↗
Ninja Forms
  1. In WordPress, open Ninja Forms → your form → Emails & Actions.
  2. For a visitor reply, check for an active Email action addressed to the visitor’s email field. If your agency approves adding one, choose Add New Action → Email and use the email field’s merge tag in To.
  3. For a lead copy, choose Add New Action → Email and put the unique MetricPoints address in To. Conditional email actions require Ninja Forms Conditional Logic; your agency must configure and test the test-only rule before enabling the action.
Ninja Forms email guide ↗
WPForms
  1. In WordPress, open WPForms → All Forms → Edit → Settings → Notifications.
  2. For a visitor reply, check whether a notification already sends to the visitor’s email field. If your agency approves adding one, choose Add New Notification and use the email field’s Smart Tag in Send To Email Address.
  3. For a lead copy, choose Add New Notification and put the unique MetricPoints address in Send To Email Address. Conditional notifications require a paid WPForms license; your agency must configure and test the test-only rule before enabling it.
WPForms notification guide ↗
Another plugin

Find the form’s email or notification settings and check whether it sends an acknowledgment to the visitor’s email address. Send your agency the plugin name and a screenshot of those settings. They can advise whether a test-only lead copy is possible.

Read the result

  • Thank-you page reached: the browser path worked, but email may still be broken.
  • Visitor reply received: the reply reached MetricPoints; this does not prove the business received the lead.
  • Lead notification copy received: the test copy reached MetricPoints through the configured path; this does not prove placement in the business’s own mailbox.
  • Email missing: check the selected notification path, then ask your agency to inspect the mail queue, relay, or provider.

One address per form

Each saved form keeps its own address. Copy it from that form’s card in MetricPoints. Editing the form does not change its address.