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Terms and Conditions

Last updated: September 6, 2025

1. Acceptance of Terms

By accessing or using the services offered on https://metricpoints.com, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, you may not use the service.

2. Services

MetricPoints provides comprehensive web monitoring and security tools including:

  • CSP Collector: Tools to collect, analyze, and manage Content Security Policy (CSP) violation reports
  • Error Tracking: Real-time error monitoring, session replay, performance analytics, and debugging tools for web applications

These services are available to users with an active subscription or during a valid trial period.

3. Trial Period

We offer a 7-day (30 day for Error Tracking) free trial for the Developer plan only. Important: You will be charged unless you cancel before the trial period ends. During the trial period:

  • You have full access to all Developer plan features for both CSP Collector and Error Tracking services
  • A valid credit card is required to start the trial (for automatic billing after trial ends)
  • Your trial automatically converts to a paid subscription after 7 days (30 days for Error Tracking) unless you cancel
  • You may cancel at any time during the trial to avoid charges
  • You will receive email notifications before your trial expires
  • We reserve the right to terminate trials for abuse or violation of these terms

Trial Abuse Prevention: We monitor for trial abuse including multiple accounts, fake information, or excessive usage. We may terminate trials and block access for suspected abuse.

Billing Notice: If you do not cancel your trial before it expires, you will be automatically charged for the Developer plan subscription. No refunds will be provided for charges incurred due to failure to cancel before trial expiration.

4. Subscriptions and Payments

Access to MetricPoints services requires a valid subscription. Plans are billed on a monthly basis. By subscribing, you authorize MetricPoints to charge your chosen payment method on a recurring basis until you cancel.

4.1 CSP Collector Subscriptions

CSP Collector services include data collection, analysis, and management of Content Security Policy violation reports. Overage charges apply if your CSP data usage exceeds your plan's monthly allotment:

  • Developer Plan: $0.50 / MB over 100MB
  • Team Plan: $0.45 / MB over 500MB
  • Business Plan: $0.40 / MB over 2GB

4.2 Error Tracking Subscriptions

Error Tracking services include real-time error monitoring, session replay, performance analytics, and debugging tools. Error tracking data usage is included in your plan limits and subject to the same overage rates as CSP Collector data.

Error tracking features include:

  • Real-time error monitoring and alerting
  • Session replay and user journey tracking
  • Performance metrics and Web Vitals monitoring
  • Custom event tracking and analytics
  • Integration with email, Slack, and webhook notifications

Overage charges are subject to change. You will be notified of any changes to the overage rates.

5. Cancellation and Refunds

You may cancel your subscription at any time through your account dashboard or by contacting support. Cancellations take effect at the end of your current billing period. No refunds are provided for partial months or unused portions of your subscription.

After cancellation, you will lose access to all services and your data may be deleted in accordance with our data retention policy.

6. Account Suspension

Failure to maintain a valid subscription, pay applicable overage charges, or comply with these terms may result in suspension or termination of your account and loss of access to services, including your collected CSP data and error tracking data.

7. Data Usage and Retention

We store CSP reports and error tracking data on your behalf. You are responsible for managing your data usage across both services. MetricPoints may impose storage limits or delete old data in accordance with your plan's limits and retention policy.

Data retention policies:

  • CSP Reports: Retained according to your plan's storage limits
  • Error Tracking Data: Error reports, session replays, and performance data retained according to your plan's storage limits
  • Trial Data: All trial data (CSP and error tracking) is retained for 30 days after trial expiration unless you convert to a paid subscription

You may export your data at any time through your account dashboard. Data deletion is permanent and cannot be undone.

8. Acceptable Use

You agree not to misuse the service or use it for any unlawful, harmful, or abusive activity. This includes creating multiple trial accounts, providing false information, or attempting to circumvent our trial limitations. MetricPoints reserves the right to terminate accounts engaged in prohibited conduct without prior notice.

9. Security and Bot Protection (Turnstile)

MetricPoints uses Cloudflare Turnstile to protect our services from automated abuse and ensure fair usage. By using our services, you acknowledge and agree to the following:

  • Turnstile may be used to verify that you are a human user and not an automated bot
  • You may be required to complete a challenge to access certain features or during high-risk activities
  • Turnstile collects certain technical information to perform its security functions
  • We may block or limit access for users who fail Turnstile verification or engage in suspicious behavior
  • Turnstile usage is subject to Cloudflare's privacy policy and terms of service

If you have accessibility needs that prevent you from completing Turnstile challenges, please contact our support team for assistance.

10. Modifications to the Service

We may modify or discontinue any aspect of the service at any time, including features, pricing, or storage limits, with or without notice. Continued use after changes indicates your acceptance of the updated terms.

11. Limitation of Liability

MetricPoints shall not be liable for any indirect, incidental, special, or consequential damages resulting from your use of the service, even if we have been advised of the possibility of such damages.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the state or country in which MetricPoints operates, without regard to its conflict of law provisions.

13. Contact

For questions regarding these Terms, please contact us via the form on our website or email us at [email protected].