Troubleshooting
Fix common installation, grouping, and reporting issues in event tracking.
Troubleshooting
Common Issues
No Events Being Tracked
If you're not seeing any events in your dashboard:
- Verify your API key is correct
- Check that the browser beacon script is loaded
- Ensure event tracking is enabled
- Test with the "Generate Test Error" button
Performance Issues
If tracking is affecting your site's performance:
- Enable error sampling to reduce data volume
- Configure filtering to exclude non-critical events
- Check network requests in browser dev tools
- Review browser beacon script placement
Data Not Appearing
If data isn't showing up in your dashboard:
- Check your internet connection
- Verify API endpoint accessibility
- Review browser console for events
- Check if ad blockers are interfering
Getting Help
If you're still experiencing issues:
- Check our FAQ section
- Contact our support team
- Review the browser console for error messages
- Test with different browsers and devices